Connected Desktop FAQs

Frequently Asked Questions

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About Connected Desktop

What is Connected Desktop?

With Connected Desktop, every screen in your organization becomes part of the real-time X2O visual communications network. This means any content can be shared with any user instantly, wherever they are.

The Connected Desktop provides the perfect solution by connecting users to the content they need from the screen they use most often – their desktop workstation or laptop.

How can I buy Connected Desktop? How much?

Connected Desktop is available for purchase through your local X2O reseller, or by contacting

Who is Connected Desktop useful for?

Connected Desktop can be used throughout an enterprise and is of particular use to Senior Management (for corporate dashboards), Employee Communications and Human Resources (for sharing day-to-day company information), Sales (for tracking wins, metrics, and other dynamic data), and Manufacturing (for tracking supply chain and status information).

What can I do with Connected Desktop?

From company news and announcements to real-time interactive dashboards showing key business metrics, Connected Desktop gets the right information to the right users at the right time. Typical applications of Connected Desktop include:

  • Company News
  • Targeted “Push” Notifications
  • Live Town Hall Meetings
  • Business Intelligence Dashboards
  • Operations and Sales Reporting
  • Real-Time Alerts
  • Employee Surveys and Polls

I’m an existing X2O customer. Can I add Connected Desktop?

Yes. Connected Desktop is built into the existing X2O platform. After purchasing Connected Desktop licenses, you will be able to download and install Connected Desktop right from your Portal page.

How do I install Connected Desktop?

Connected Desktop is installed in just a few easy steps:

  1. CREATE AN ACCOUNT: Visit using a web browser to sign into the X2O Portal with your Username and Password, or create a new account if this is your first time. Complete all the fields.
  2. DOWNLOAD THE INSTALLER: Select Download CONNECTED DESKTOP from the Download Link from in the X2O Portal task bar to access the download page.
  3. CONNECT TO THE X2O SERVER: Run the installer and follow the on-screen instructions. Enter the Account name and Password supplied when you created your account.
  4. LOAD CONNECTED DESKTOP: Once Connected Desktop launches and connects to the server with your credentials, find the Connected Desktop icon in the system tray. If the icon is hidden, choose the “Show hidden icons” icon in your taskbar, and select Customize…. In the Notifications Area Icons dialog box that appears, scroll to the Connected Desktop icon, and choose Show icon and notifications from the Behaviors drop-down menu.

Connected Desktop Trial

Can I try Connected Desktop? Are there any software limitations?

Yes! Visit to download a free 30-day trial of Connected Desktop. You will be able to enjoy all the features the full version of Connected Desktop has to offer with the exception that only data coming from Excel spreadsheets is supported.

What data types can I link my Channels and Widgets to?

If you are a Connected Desktop Trial user, your Channels and Widgets will be limited to connecting to Microsoft Excel files only.

Fully licensed Connected Desktop users will be able to link their Channels and Widgets to a wide range of real-time data sources. These include Microsoft Access databases, CSV, Excel, RSS, SharePoint lists, SQL databases, Twitter feeds, and XML.

Can I invite others to try Connected Desktop with me?

Yes! Connected Desktop is meant to be used by teams or groups within an organization. You can invite up to 20 colleagues to try Connected Desktop during the process of signing up for the trial. You can also invite others by clicking on the link sent to your inbox after signing up.

What features of Connected Desktop should I explore during my trial?

We’ve created a handy “How-To” guide that can be downloaded here.

Features of Connected Desktop

What are Templates?

Connected Desktop has a set of pre-designed Templates you can use to create new Channels and share business information with your company. Each channel template has a set of “zones” that you can customize according to your needs. These zones can display any type of content, including Weather forecasts, News tickers, company videos, and business dashboards.

Once you’ve completed customizing a template to produce a new Channel of your own, the Channel is saved to the Connected Desktop and is now available for viewing in the Channels tab of the Connected Desktop interface.

What’s the difference between a Channel and a Widget?

Channels are windows of information designed with a predefined layout, consisting usually of multiple types of information, such as displaying weather with company news, and can be used as desktop screensavers. Widgets usually contain only one type of information, such as only weather, and can be pinned to any location on your desktop. Many Widgets can be positioned on your desktop to effectively create a Channel.

How do I create Channels and Widgets?

Channels and Widgets for use with Connected Desktop can be created using the Channel Designer tool, available in the X2O Portal. When you create a Channel, it will automatically appear in Connected Desktop and can appear in a window on your desktop, or as a screensaver.

Any Channel saved in the Widgets category will appear as such in Connected Desktop, and can be pinned to your desktop.

What types of Templates are included with Connected Desktop?

To begin communicating with your employees as soon as you begin using Connected Desktop, we’ve included several Templates out-of-the-box, from which you can create your own custom Channels:

  • Lobby Welcome Screen
  • Company News
  • Sales Dashboard
  • Cafeteria Menu
  • Poll Questions & Results

What types of Widgets are included with Connected Desktop?

Widgets are small windows of real-time data and information that can be pinned to your desktop and viewed unobtrusively as you work. Widgets let employees stay informed and engaged with the rest of the enterprise community throughout the course of a work day.

Connected Desktop includes many categories of Widgets such as:

  • Weather
  • Traffic
  • News and RSS
  • Twitter
  • Clocks
  • Gauges, Progress Bars, and other data-driven widgets
  • Calendars

Can I target groups of employees to receive my notifications?

Connected Desktop users send and receive notifications based on their particular interests. An interest can be any subject or activity, a specific area of knowledge, and a community or department within a larger organization.

Select what interests you to get the right notifications:

  1. Open Connected Desktop from the Windows taskbar.
  2. Click the Notifications
  3. Click Interests next to the search bar to load the list of subjects.
  4. Select the check box next to the notifications you wish to receive and click Save.

Can anyone create Channels?

The administrator of Connected Desktop within your organization will assign different roles to all the members who are part of the same Connected Desktop network. These roles have different permissions and functions as outlined below:

General User / Business User

This user can view Channels, open and personalize the general settings of the Widgets, select their Interests in the Connected Desktop Notifications tab, and send Notifications to interest groups.

Content Manager

The Content Manager can sign in to the X2O Portal and access the Portal apps needed to create and manage the assets and channels for their assigned network. While using the Connected Desktop, the Content Manager has the same features as the end user, with added editor privileges to create new channels from templates, and download, upload, and change the content displayed in the Channels. Grant the Content Manager permission to use the Channel Designer, and this user can create channels, widgets, and templates for their network.

Alert Manager

The Alert Manager can sign in to the X2O Portal and access the ‘Alerts’ tab in the Manage Content Portal app to send alerts to Connected Desktop clients on the network. While using the Connected Desktop, the Alert Manager has the same features as the end user.


The tenant root Administrator can sign in to the X2O Portal and access the Admin tools in order to set up the components of their network tree and administer user accounts. In addition, they can access the Portal apps needed to create and manage the assets and channels for their assigned network, and also send alerts. While using the Connected Desktop, the Administrator has the same features as the content manager.

Can I customize the properties of my Widgets and Channels, for example, to change my weather location?

Yes. Widgets and Channels can be customized by editing their settings from the properties of the Widget or Channel itself.

Can I use PowerPoint?

Yes. PowerPoint presentations can be can be included in Connected Desktop Channels, useful for sharing existing content throughout your Connected Desktop network.

Is there support for LDAP/Active Directory?

Yes, there is support for Microsoft Active Directory, however, this is NOT supported in the trial version of Connected Desktop. With LDAP/Active Directory, users do not have to login every time they start the application, as they are automatically authenticated with their domain credentials.

Additional Support

How can I learn more about using Connected Desktop?

To help you get the most out of Connected Desktop, the User Guide is available for download here:

What are the system requirements needed to run Connected Desktop?

Connected Desktop requires a minimum Windows 7, Service Pack 1, Windows 8, or Windows 10 be installed. The application can run on both 32 and 64-bit systems. It is recommended that your computer have at least 4 GB of RAM.

Mac-based operating systems are not supported.

I forgot my Username. How can I recover it?

For security purposes, Usernames cannot be reset. Check your Inbox for an email with the Username of your account. If you still can’t find it, you’ll need to create a new one.

I forgot my account password. How do I reset it?

To reset your password, visit, and at the login screen, choose “Forgot your Password?”, and follow the instructions to recover your credentials.

How do I change my password?

To change your password, visit, and login with your current credentials. In the top menu bar, click your profile photo/icon and choose Edit Account to change your password.

Why can’t I send Alerts?

Users are assigned roles and permissions by the X2O Portal administrator. Alerts and Notifications can each be assigned a different permission level. Depending on which level any one user is assigned, they may or may not have the ability to issue an alert or notification to the rest of the enterprise.

Can I turn off Notifications or Alerts?

By design, users cannot disable the ability to receive alerts on their desktop, as alerts are usually critical pieces of information that should not be ignored by a user. However, depending on your personal status, and in combination with your personal interest settings (which target group you’ve selected to fall into), you may or may not receive a notification.

I’m stuck. Who can I contact for help?

Complete the form below and we will be happy to help you!


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